The Ferguson Library Patrons Say
“Bring Back The App!”
When A Website Alone Isn’t enough
The Ferguson Library had a goal: to connect patrons to the library’s website on the go.
“We knew that patrons were using vendors’ apps for OverDrive and OneClick Digital e-materials so we decided to offer a customized library app in mid-2012,” shared Susan LaPerla, Director of Public Services at The Ferguson Library. “We value offering convenience to our patrons and an app would enable them to do more on the go — place holds, check for available DVDs and find the branch location of a best-selling book, among other things. It would also give us an opportunity to promote our events, digital media and some of our special e-resources like EBSCO databases and Lynda.com.”
So, the app launched. Usage was increasing, patrons seemed to be pleased, but the library had a new idea: what if a mobile-friendly website could do the work of an app? They decided to try it, cancelling their Boopsie app and launching a new website designed to make the library’s website accessible via phone or tablet.