Library Users Rate Boopsie Best Mobile App Provider for Libraries in 2014

Friday, Dec 26

Library-branded mobile apps from Boopsie far outperform competition in user experience, reliability and ability to deliver library services on broad range of mobile devices.

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Sunnyvale, CA – December 26, 2014 – Boopsie, the leading mobile platform-as-a-service provider for libraries worldwide, announced that their library-branded mobile apps were consistently the highest-rated among their various competitors as rated in app stores by thousands of users.

Library-branded apps from Boopsie enable a user to access all of that particular library’s services, from placing hold on physical books, to downloading ebooks and eAudioBooks, to checking library events and other in-library services via every major desktop, eReader, tablet and smartphone available. Within each app store, smartphone and tablet users are able to review the apps they download and assign a star rating to each based on their experience. each library who uses the Boopsie platform has its own library-branded app that is available for download in each of the major app stores.

For example, the 4 most recent reviews of the Boopsie app for St. Louis County Library in Google Play are all rated 5 out of 5 stars and are described as “Excellent” “Awesome. Great job!” “Great app that works great, too” “Handy and useful”. The average review of Boopsie’s app for St. Louis County Library from over 100 reviewers of this individual library app alone is 4.4.

In contrast, one large public library system that recently switched from Boopsie to a competitor of Boopsie’s, saw its user reviews plummet. The most recent 8 reviews of the competitor’s app averaged less than 2 of 5 stars and are described as “slow” “worthless” “very slow” “ok” “awful” “very poorly executed”. Overall, the 700 user reviews collected from this Boopsie competitor averaged only 3.6 of 5 stars.

Another library who recently switched from Boopsie to a different competitive solution encountered the same patron dissatisfaction. The 2 most recent reviews since switching average 2 of 5 stars and say “Looks nice, but does not work yet” and “Why?? What was wrong with the first app by boozie? (sic)”. At the time of survey, this Boopsie competitor had library apps that only received a total of 30 reviews, combined, on both the Apple and Google app stores with an average of 3.7 of 5 stars.

By contrast, library-branded mobile apps by Boopsie have been downloaded over 2.5 million times, have over 5,000 user reviews and an average rating of over 4.2 out of 5 stars.

Two 5-star reviewers from the St Louis County app by Boopsie say, “So easy to use! Wow, renewing my books was so easy! Way to go SLCL! Very comprehensive with a clean visual,” and “Great job so far wish my banks app was even close to being this streamlined and easy to use.”

Boopsie is the most widely used mobile app provider to public, academic and corporate libraries worldwide because of its superior user experience, compatibility and reliability. To find out more about how easy it is to delight your library’s users with a best-of-class library-branded mobile for all major device types, contact us.

About Boopsie

Boopsie, Inc. is the industry-leading mobile platform-as-a-service (PaaS) provider for over 4,000 library locations worldwide. Boopsie’s library-branded mobile apps are affordable, easy to deploy and maintain, and enable libraries of all types and sizes, including academic, corporate, public and special, to quickly acquire new users and increase circulation. Boopsie’s mobile apps are fully hosted and maintained by Boopsie’s U.S. based customer service organization and are designed for Android, iOS, Windows Phone 8, Windows Mobile, Windows 8, Kindle Fire and even Blackberry platforms. Boopsie enables 24/7 remote library access via the user’s device of choice. Boopsie also sells subscription services including a “Books-as-Seen-on-TV” subscription and a digital catalog of comics and graphic novels. Visit Boopsie.com for more information about mobile apps for libraries.

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